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Factors That Determine a Company’s BBB Rating

American consumers have been relying on the Better Business Bureau (BBB) for information that will help make informed decisions on who to hire for their home improvement projects. It provides letter grades that represent the BBB’s degree of confidence that a certain business is operating within its standards

Today, Renewal by Andersen® of Oklahoma, your local source of custom windows, discusses the factors that determine a company’s BBB rating.

Licensing and Government Actions Known to BBB

The BBB can lower a contractor’s BBB rating if it knows the following:

  • The business failed to have required competency licensing, which may have been taken away based on its misconduct.
  • The business was imposed finalized government actions concerning its marketplace activities and, in BBB’s opinion, raise questions about its ethics or reliability to offer products or services.

Complaint History

Windows installation contractors with no customer complaints often have high ratings. BBB wants businesses to treat its customers honestly and fairly, which is why the rating takes into consideration the number of complaints filed and their timely and appropriate responses to them.

Advertising Issues

These can also lower a contractor’s BBB rating. The BBB can do so if they believe the business does not appropriately respond to advertising challenges that relate to questions about the truthfulness or accuracy of advertising claims or BBB Code of Advertising compliance.

Transparent Business Practices

The BBB can give a contractor a high rating if it is transparent about its marketplace conduct. To begin with, it must provide complete information about the products and services they offer, as well as their complete address. 

Renewal by Andersen of Oklahoma is proud to maintain its A+ rating with the BBB. It only proves our mettle to continue building relationships with our customers as we go out of our way for your satisfaction. Our skilled team members will work with you about your wants, needs, and budget to find the proper window style and fit for you. We answer all the questions you have about your window replacement to give you the utmost sense of comfort.

Whether you need casement, double-hung, or picture windows, know that we’ll guide you every step of the way to ensure your project’s success. Call us today at (405) 652-1300 or fill out our contact form to request a free in-home consultation. We serve residents of Tulsa, OK, and the surrounding areas.


"Our new windows are absolutely wonderful! We were pleased with the entire process and the product and would recommend Renewal by Andersen to anyone."

Mike & Kathy, Edmond| OK
November 5

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